Refund policy

At SRYN, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

For All our Demi-fine pieces :

• You can raise a return request through our website within 2 days of delivery, or simply email us at support@shopsryn.com with your Order ID within 2 days of receiving your order.Please include the following details in your email:
  • Reason for return
  • A minimum of two clear images of the product
  • Pickup address and preferred pickup date
  • Preferred refund method
• Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
  
• For All product returns, please ensure that all freebies received with the order are returned along with the product.

Return Conditions :

• Items must be unused, with original packaging and tags intact.
  
• An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.

Refunds :

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
  
• Prepaid orders : Refunded to original payment method.
  
• COD orders : Refunded to UPI or bank account provided by you.

Exchange Policy – Within 5 Days

 

If the exact item is not available, our team will assist you with the closest available variant or process a refund.

Initiating an Exchange Request :

1. Kindly email us at support@shopsryn.com with your Order ID and Contact Number within 5 days of delivery.
   Please provide the necessary details, including:
• Specify an exchange reason.
• Upload at least two images of the items.
• Enter your pickup address and preferred date.

Need Help?

For support, please visit https://www.shopsryn.com/pages/contact .We’re always here to assist you.